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July 17, 2008

De-icing “The Frozen Middle”

Filed in: Life and Work,Negotiation by Carol Frohlinger, JD @ 1:49 pm

Yesterday I attended a session called “Flexing the Workplace: New Ways to Get Work Done and Build Careers” spearheaded by Deborah Epstein Henry of Flex-time Lawyers and sponsored by the National Association of Women Lawyers

As you can probably guess from the title, the speakers discussed both research and recommendations for the ways that law firms can adapt and change to meet the demands of both men and women who don’t want to do things in the same way that they’ve always been done.

The issues are complicated.  And to make it even more challenging, law firms are culturally steeped in precedent and tradition so that change can be very painful. Patricia Gillette, co-founder of the Opt In Project and a wonderful speaker, quoted Carly Fiorina: “Change is like heaven; everyone wants to go there but nobody wants to die.”  So policies that allow for flexible work schedules don’t come easy.

But even if you work in a company that has managed to establish such policies, they don’t help unless you can actually use them without damaging your career.  The senior leadership in your firm has undoubtedly supported these policies because they make smart business sense.  But those below in the pecking order may not have the “big picture” in mind – these “frozen middle” people can make actually using flexible work policies difficult if not impossible.

That’s where negotiation comes in – it’s the way you can melt the ice. Three tips:

  1. Be prepared
    The conversation you will have with your manager should help him or her to wholeheartedly support your decision. You have to be very clear about how you will continue to meet business objectives under the new arrangement.
  2. Be aware
    Think about how your decision will affect your colleagues.  Will anyone be disaffected?  If so, how can you proactively manage the situation before resentment starts to fester?
  3. Be firm
    While an occasional emergency may require that you respond immediately, think about how you can manage things so that the flexible schedule that you have designed doesn’t get eroded.

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